Refund Policy

Tesla Wrap Studio sells digital AI-credit bundles with a lifetime membership benefit, not physical wraps or installation services. Credits never expire. This policy explains refunds and does not limit mandatory consumer rights.

You may be eligible for a refund in the following circumstances:

• Unused Credits: Our voluntary full-refund policy covers requests within 14 days of purchase when none of that order’s credits have been used. Technical failures, duplicate charges and remedies required by law are considered separately. Refund eligibility is assessed separately for each order; using credits from other orders does not affect eligibility for this order.
• Technical Issues: If you experience technical problems that prevent you from using the Service and our support team is unable to resolve them, you may be eligible for a refund.
• Duplicate Charges: If the same purchase is charged more than once because of a system or payment error, we will refund the duplicate amount after verification.

The following are normally outside our voluntary unused-credit refund policy. This does not exclude remedies for defective or misdescribed services or other rights required by law:

• An order is generally non-refundable once any of its credits have been used, whether partially or fully. Duplicate charges, service defects and refunds required by applicable law are exceptions.
• Requests made more than 14 days after purchase, except technical problems or applicable legal rights
• A preference for a different AI output alone, where the service worked as described

To request a refund, please contact us at support@teslawrap.studio with the following information:

• Your account email address
• Date of purchase
• Reason for refund request
• Transaction ID or receipt (if available)

We will respond to refund requests within 2 business days of receipt. Once a refund is approved, we will submit it to the payment provider within 5 business days of approval. The time for funds to reach your account depends on the payment provider and your bank.

Approved refunds are returned to the original payment method; bank and payment-provider processing times vary. A full refund reverses the remaining credits from that order and its gifted membership entitlement. Benefits from other valid purchases remain, and designs are not automatically deleted. Partial refunds and any associated benefit adjustments are reviewed individually.

For purchases paid through Waffo Pancake, refunds are processed through Waffo as Merchant of Record. You may contact us or use the support details in your receipt. This policy does not replace mandatory consumer rights or any additional rights under the payment provider’s buyer terms.

If you have any questions about our refund policy, please contact us at support@teslawrap.studio